Library Resource Sharing Specialist

Job Summary

This position is responsible for managing and maintaining the resource sharing process in Scott County Library. Duties include acquiring and lending materials to/from library systems upon request in a timely and effective manner, resolving problems in procedure and billing, and assistance in file and record maintenance. Provides library resources to customers in the county, across the state, and around the world.

Job Description

Manages and maintains the resource sharing process in Scott County Library, which includes managing, maintaining, and evaluating the process for receiving and lending materials requested by Scott County customers and requests to borrow county-owned materials by other libraries. 



Solves complex procedural and billing problems with minimal to no direction from the manager.



Verifies and locates requests; sends out requested materials via courier and mail; sends requests for materials online; receives incoming materials; and returns materials borrowed from other libraries. Regularly uses state and international systems to perform work.


Uses Integrated Library System circulation software to manage customized interlibrary loan process. 



Provides training and on-going support to staff and customers to ensure everyone can access and utilize the required software.



Gathers, organizes, and maintains records and statistics related to interlibrary loan process, which are reported to the Scott County Library Board of Advisors, MELSA, Minitex, and the Minnesota Department of Education.


Communicates effectively with customers and staff by phone and email regarding all aspects of the interlibrary loan process; communicates effectively with and serves as primary liaison for vendors, including the regional courier delivery service, MELSA, and Minitex.  

 
Provides direct customer service and technical support to other areas in library administration; responds to customers, staff, and vendors who contact library administration; substitutes in various library locations; provides work direction to volunteers that help in administration.   



Participates in job related teams, meetings, training sessions, and events as required; fosters and maintains effective working relationships with local, statewide, domestic, and international interlibrary loan staff and vendors.  



Works the hours and/or shifts assigned and begins and ends work on time.  

 

Performs other duties as required or assigned.

Minimum Qualifications
Requires equivalency of high school and two years of related experience. Preference given to applicants with previous library or customer service experience. The incumbent shall provide a reliable means of transportation for the performance of work responsibilities.

Supervisory Controls
The employee is under the general supervision of the Collection Development Manager. The employee exercises independent judgement in prioritizing and handling day-to-day issues. The employee communicates and influences all levels of staff.  Work is checked through periodic reports and conferences, but frequently no check is made of routine work. 

Core Competencies and Abilities
Customer Service - Delivers government services in a respectful, responsive, and solution-oriented manner.

Communication - Is always clear about what we're doing and why we're doing it.

Collaboration - Works with partners – communities, schools, faith groups, private business, and non-profit agencies – to see that services are not duplicated but rather are complimentary, aligned, and provided by the partners who can deliver the service most effectively.

Stewardship - Works proactively to make investments, guided by resident input, which will transform lives, communities, and government.

Empowerment - Works with individuals and families to affirm strengths, develop skills, restore hope, and promote self-reliance.

Resiliency - Fosters public preparedness and responds when families and communities face health and safety emergencies.

Innovation - Takes informed risks to deliver services more effectively and learns from successes and failures.

Knowledge – Working knowledge of library principles, methods, materials, and practices as required through experience.

Abilities – Ability to listen and understand to the needs of the customer.

Ability to operate computers and equipment related to the position.

Ability to effectively serve the public in a highly customer service-oriented setting.

Ability to work with money and make simple computations regarding fines.

Ability to explain library policies and procedures to the general public.

Ability to deal effectively with general public and maintain effective working relationships with others.

Ability to determine when it is appropriate to refer questions, problems, or issues to supervisor.

Ability to speak, present, and interact in public arenas with composure, professionalism, and discretion.

Ability to use MS Office software for the performance of essential duties.

Ability to use appropriate discretion in dealing with matters of a confidential nature.

Work Environment and Physical Demands
Typical characteristics of the regular, ongoing work environment of this position requires inside work.

Physical activities include sedentary to light work: Reaching, sitting, standing, walking, pushing, lifting, pulling, fingering, grasping, feeling, stooping, talking, hearing, seeing, and repetitive motions. Lifts and/or navigates up to 35 pounds on a routine basis in handling files, materials, and equipment necessary for performing the essential duties of the job.