Property Systems Administrator

Job Summary

Leads the department in technological improvement, provides strategic guidance to decision makers regarding all things technology, and implements and trains on new technology offerings. Manages the Computer Assisted Mass Appraisal (CAMA) system, property taxation systems, and building code enforcement software systems. Focuses on table setup, reporting, configuration, and training for CAMA system. Assists in development of long-term technological plans for assessing, property taxation, and code enforcement; determines the most beneficial solutions to gaps in technology and staff preparedness. Analyzes department strengths and needs through ad-hoc reporting and performance measures; develops technological solutions to issues. Develops procedure documents and training manuals for technology-related processes. Performs administrative management duties for all department software programs, websites, mobile solutions, technology devices, and other technical applications. Collaborates with the County Assessor and other decision makers to report on efficiency metrics and ensures technology is maximizing productivity of staff.

Job Description

Coordinates with management in the development and implementation of strategies and goals of the department and delivers proposals and recommendations to improve data collection, measure performance, and drive strategy.

Evaluates, recommends, and implements new technology systems, equipment, and initiatives. Manages systems training, design, and application implementation for all staff to maximize efficient use of technology. Provides leadership for change management through new technology process improvements and performance measure data analysis.

Manages, configures, and reports out of CAMA system to assist staff and decision makers in understanding and improving data.

Administers and supports Property and Taxation Services systems; coordinates and performs upgrades to the systems; diagnoses and resolves problems relating to the systems; creates reports and manages tables in the systems. Develops and leads implementation of department's technology plan.

Identifies, diagnoses, and resolves internal and external customer issues with Property and Taxation Services applications and computer hardware as needed. Interprets data to identify department business trends and needs; translates needs into actionable projects.

Attends and participates in various meetings, conferences, and training seminars on behalf of the department and/or as requested/assigned.

Researches, writes, and provides reporting information as assigned, required, and/or requested. Provides data and explanation of models and tables to customers and staff.

Develops and coordinates technology policies and procedures to provide high-level service to internal and external customers.

Serves as liaison between department and Scott County IT on network, server, and computer maintenance issues.

Identifies and monitors annual performance indicators related to digital services and monitors department performance with a focus on continuous improvement. Supports department digital and social media projects, website, and outward facing property data portal.

Works the hours and/or shifts assigned and begin and end work on time.

Performs other duties as required or assigned.

Minimum Qualifications
Requires equivalency of a Bachelor's Degree in Computer Science, Business Administration, Economics, or a related field and three years of experience with information systems or database management. Experience with SQL is desirable and preference will be given to applicants with CAMA/taxation experience. A reliable form of transportation for the performance of work responsibilities is required.

Supervisory Controls
The employee is under general supervision of the Deputy County Assessor. Work is performed according to state guidelines and is reviewed through conferences, written reports, and periodic evaluations of work for accuracy and adherence to policies.

Core Competencies and Abilities
Customer Service - Delivers government services in a respectful, responsive, and solution-oriented manner.

Communication - Is always clear about what we're doing and why we're doing it.

Collaboration - Works with partners – communities, schools, faith groups, private business, and non-profit agencies – to see that services are not duplicated but rather are complimentary, aligned, and provided by the partners who can deliver the service most effectively.

Stewardship - Works proactively to make investments, guided by resident input, which will transform lives, communities, and government.

Empowerment - Works with individuals and families to affirm strengths, develop skills, restore hope, and promote self-reliance.

Resiliency - Fosters public preparedness and responds when families and communities face health and safety emergencies.

Innovation - Takes informed risks to deliver services more effectively and learns from successes and failures.

Knowledge – Knowledge of property taxation and code enforcement technology.

Knowledge of effective communication and presentation.

Knowledge of county policies and procedures.

Knowledge of database management, reporting, and data analysis.

Abilities – Ability to guide and lead staff at all levels.

Ability to plan for the department's technological needs now and in the future.

Ability to train and present.

Ability to collaborate with decision makers to analyze efficiency metrics and produce solutions.

Ability to create reports and queries for management and staff as requested.

Ability to update tables, models, and data to improve the quality of assessment.

Ability to independently determine technological needs of the department and develop solutions.

Ability to speak, present, and interact in public arenas with composure, professionalism, and discretion.

Ability to use MS Office software for the performance of essential duties.

Ability to use appropriate discretion in dealing with matters of a confidential nature.

Work Environment and Physical Demands
Typical characteristics of the regular, ongoing work environment of this position requires inside work, typically in an office setting.

Physical activities include sedentary to light work: Reaching, sitting, standing, walking, pushing, lifting, pulling, fingering, grasping, feeling, stooping, talking, hearing, seeing, and repetitive motions. Lifts and/or navigates up to 35 pounds on a routine basis in handling files and equipment necessary for performing the essential duties of the job.