Senior Infrastructure Analyst - Network

Job Summary

Performs complex analysis and technical duties in support of interconnected hardware, software, operating systems, and local/wide area networks. Takes corrective action to resolve any problems, or refers problems to the appropriate resource. Requires the exercise of independent judgment while assisting all county computer users.

Job Description

Essential Duties

Provides in-depth support of operating systems (Windows, OS/2, AS/400, UNIX, DOS, and Novell) and network infrastructure (TCP/IP, NetBIOS/NetBEUI, and SNA to Token Ring/Ethernet).

Performs system administrative functions, including but not limited to operating system and application upgrades, some utility programming, security administration and monitoring.

Provides general or technical assistance in response to requests from IT customers; provides support for customers regarding computer applications.

Assists with various administrative duties to include maintaining the Operating Procedures Manual.

Serves as a liaison to IT customers regarding computer equipment and network connectivity. May require considerable tact and consideration to complete projects.

Installs, monitors, configures, and administers computer and/or communication equipment/devices in a networked environment.

Assists IT management with the evaluation of new technologies.

Monitors and analyzes mainframe/network data for system/network problems; backs up, documents, and tracks systems and write reports regarding issues; researches problems to identify root cause - recommends appropriate solutions.

Performs administration of mailboxes and user accounts; monitors and troubleshoots to resolve mail problems.

Acts as Social Services Information System (SSIS) administrator.

Participates in various meetings, groups, and/or committees.

Works the days and hours necessary to perform all assigned responsibilities and tasks. Must be available (especially during regular business hours or shifts) to communicate with other employees, supervisors, customers, vendors, and any other person or organization with whom interaction is required to accomplish work and employer goals.

Performs other related duties as required or assigned.

Minimum Qualifications

Requires the equivalency of a Bachelor's Degree and three years of related systems experience. Preference given for experience working with Microsoft, CISCO, IBM iSeries, and UNIX/LINUS systems in a LAN/WAN environment. A valid driver's license and a reliable form of transportation for the performance of work responsibilities is required.

Supervisory Controls

The employee is under the supervision of the Information Technology (IT) Manager. The supervisor will make work assignments via verbal and/or written instructions and provide assistance as required, and occasionally will review work for adequacy and compliance with policies and/or instructions.

Core Competencies and Abilities

Customer Service - Delivers government services in a respectful, responsive, and solution-oriented manner.

Communication - Is always clear about what we're doing and why we're doing it.

Collaboration - Works with partners – communities, schools, faith groups, private business, and non-profit agencies – to see that services are not duplicated but rather are complimentary, aligned, and provided by the partners who can deliver the service most effectively.

Stewardship - Works proactively to make investments, guided by resident input, which will transform lives, communities, and government.

Empowerment - Works with individuals and families to affirm strengths, develop skills, restore hope, and promote self-reliance.

Resiliency - Fosters public preparedness and responds when families and communities face health and safety emergencies.

Innovation - Takes informed risks to deliver services more effectively and learns from successes and failures.

Knowledge – Knowledge of the following operating systems: Windows, OS/2, OS/400, UNIX, DOS, and Novell.

Knowledge of connectivity to local and wide area networks.

Knowledge of configurations (operating system files, network configuration files).

Knowledge of installing software.

Knowledge of the county's back-end server applications.

Knowledge of the county's desktop applications.

Knowledge of modems and telecommunications.

Abilities – Ability to work independently without close supervision.

Ability to deal tactfully and efficiently with all IT customers.

Ability to work in a team environment.

Ability to understand and follow complex oral and written instructions.

Ability to speak, present, and interact in public arenas with composure, professionalism, and discretion.

Ability to use MS Office software for the performance of essential duties.

Ability to use appropriate discretion in dealing with matters of a confidential nature.

Work Environment and Physical Demands

Typical characteristics of the regular, ongoing work environment of this position requires inside work, typically in an office setting.

Physical activities include sedentary to light work: Reaching, sitting, standing, walking, pushing, lifting, pulling, fingering, grasping, feeling, stooping, talking, hearing, seeing, and repetitive motions. Lifts and/or navigates up to 35 pounds on a routine basis in handling files and equipment necessary for performing the essential duties of the job.