Facility Case Manager

Job Summary

Provides case management and direct services for youth at the Scott County Juvenile Alternative Facility (JAF) in a trusting and therapeutic manner, performing functions required by federal and state laws and rules. Primary responsibilities include; youth assessment, development, and implementation of individual case plans, youth programming, group facilitation, transitional planning, community re-integration, and report completion.?Independent professional judgement is required to ensure assessments and case plans are holistic, culturally sensitive, clinically appropriate, person-centered, strengths based, resource conscious, and achieve desired program outcomes. ?

Job Description

ESSENTIAL DUTIES

• Performs professional level case management services by establishing trusting, helpful, and empowering relationships with youth, families and other professionals to assist in successful stays while at the Juvenile Facility and successful transition to the community.
• Independently prepares and implements individualized case plans in collaboration with youth, guardians and other professionals. Gathers and evaluates information to determine the needs of youth, collecting essential legal, social, family, psychological, and educational information relevant to each youth.
• Ensures that all important information is shared with staff, schools, and partner agencies, and facilitates communication regarding youth between the referring agent and JAF.
• Works in collaboration with behavioral health supervisor and youth primary to develop and implement a comprehensive treatment plan, aiming to support the youth’s successful transition and re-integration into the community through evidence-based practices. Assesses and tracks progress toward treatment goals.
• Develops and maintains professional working relationships with other agencies. Advocates for the needs of the youth, makes recommendations for placements, sets up staffing, facilitates youth’s appointments, family visits, and therapy. ?
• Initiates, coordinates, and facilitates programs, groups, activities, and staffing for youth and their families to include all community-based professionals working with the youth.
• Co-facilitates treatment team meetings, provides input to staff in regard to strategic interventions, de-escalation techniques and ensures all staff documentation is complete. Completes treatment goals, progress reviews, and discharge summaries; maintains records; and provides documentation others as required/requested.
• Utilizes appropriate crisis intervention and de-escalation techniques in response to problems and/or behaviors which place the youth, other youth, or staff in danger. ?Intervenes in emergency situations by enforcing rules, following procedures, responding to calls for assistance and obtaining additional assistance.
• Demonstrates knowledge and understanding of human behavior, cultural diversities, and language barriers to ensure equitable service delivery.
• Adheres to departmental, state, and legal standards. ?
• Works the days and hours necessary to perform all assigned responsibilities and tasks. Must be available (especially during regular business hours or shifts) to communicate with other employees, clients, providers and any other person or organization with whom interaction is required to accomplish work and employer goals. 
• Performs other related duties as required or assigned.

MINIMUM QUALIFICATIONS

Requires equivalency of a Bachelor’s Degree in Social Work, Psychology, Sociology Corrections, Criminal Justice, or related field and two years of experience in working with youth in treatment, corrections, or probation environment.

Preference for experience in working in a residential setting.

The incumbent shall provide a reliable means of transportation and a valid driver's license for the performance of work responsibilities. A pre-employment exam and drug test is required.

SUPERVISORY CONTROLS

The employee is under general guidance and direction from a Social Work Supervisor. Work is performed according to established professional guidelines and procedures as well as standards and procedures which are determined by county, state, or federal regulations. The employee exercises considerable independent judgment in implementing new work methods and procedures and may provide work direction and training to Facility Probation Officer to execute needs identified in case and or safety plans. Work may be reviewed by the Juvenile Facility Manager for overall standard of performance.

CORE COMPETENCIES AND ABILITIES

• Customer Service -?Delivers government services in a respectful, responsive, and solution-oriented manner.
• Communication -?Is always clear about what we're doing and why we're doing it.
• Collaboration -?Works with partners – communities, schools, faith groups, private business, and non-profit?agencies – to see that services are not duplicated but rather are complimentary, aligned, and provided by the partners who can deliver the service most effectively.
• Stewardship -?Works proactively to make investments, guided by resident input, which will transform lives, communities, and government.
• Empowerment -?Works with individuals and families to affirm strengths, develop skills, restore hope, and promote self-reliance.
• Resiliency -?Fosters public preparedness and responds when families and communities face health and safety emergencies.
• Innovation -?Takes informed risks to deliver services more effectively and learns from successes and failures.
• Knowledge of the principles, practices, and techniques of correctional case work and theory.
• Knowledge of federal, state, and county laws and regulations concerning program area.
• Knowledge of personality development, environmental factors, and situational aspects of human behavior which contribute to behavior patterns.
• Demonstrates knowledge and understanding of human behavior, cultural diversities, and language barriers to ensure equitable service delivery.
• Knowledge of community and other resources available.
• Knowledge of social and economic problems.
• Ability to analyze case situations and evaluate potential for improvement.
• Ability to investigate, supervise, and counsel juveniles.
• Ability to motivate individuals, families, and groups to achieve treatment goals.
• Ability to communicate effectively, both orally and in writing.
• Ability to establish and maintain effective working relationships with youth, employees, criminal justice agencies, and the public.
• Ability to organize information for court hearings and present evidence in a courtroom setting.
• Ability to speak, present, and interact in public arenas with composure, professionalism, and discretion.
• Ability to use MS Office software for the performance of essential duties.
• Ability to use appropriate discretion in dealing with matters of a confidential nature.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

Typical characteristics of the regular, ongoing work environment of this position requires inside work, occurring both in a 24/7 juvenile facility and at times in the field in community-based settings. The position is multi-task oriented and includes periods of stress when balancing the needs/demands of multiple clients. One may be exposed to agitated, upset, aggressive, hostile clients and unknown conditions in the facility. Work with hostile, psychotic and potentially dangerous clients in the day-to-day activities. May require physical holds when appropriate. Evening and weekend hours may be required for accomplishing this work.  Incumbents may be required to transport youth in their personal vehicle.

Physical activities include sedentary to light work: Reaching, sitting, standing, walking, pushing, lifting, pulling, fingering, grasping, feeling, stooping, talking, hearing, seeing, and repetitive motions. Lifts and/or navigates up to 35 pounds on a routine basis in handling files, equipment, and items related to client care necessary for performing the essential duties of the job.Lifts or navigates up to 50 pounds when participating in project-based and sports-oriented activities with the youth. Lifts or navigates up to 75 pounds in emergency situations and/or when restraining a juvenile, when physical requirements are increased and more demanding in all areas listed.

SELECTION PROCESS

Selection for this position will be based on a minimum qualifications screening and rating of training and experience.  Top candidates will be forwarded to hiring manager or supervisor for consideration for interview and/or additional assessments.  Final selection will include: a background investigation, physical exam, drug testing, and approval by the County Board.