Transformation and Enterprise Services Director

Job Summary

Provides oversight and leadership in the planning, development, management, coordination, and evaluation of the Transformation and Enterprise Services Division. With a long-term vision for identifying and seizing opportunities to transform systems and improve outcomes for all residents, the director brings together data, process, and analytical positions to develop short- and long-term plans to realize the vision, goals, and values of the County Board. Provides leadership that promotes effective, efficient, and professional operations that are responsive to both enterprise and public interests and needs. Coordinates activities with other divisions and performs administrative activities to achieve efficient and effective operations in accordance with county policy, union agreements, and applicable law.

Job Description

ESSENTIAL DUTIES

• Leads, directs, administers, and evaluates the operation of division programs with a systems approach and county-wide perspective.

• Identifies and seizes opportunities to transform operations across the organization and achieve outcomes aligned with County Board priorities.

• Identifies and breaks through administrative, programmatic, political, resource, and other barriers that impede service alignment and outcome improvement.

• Leads the work of building a culture that understands and advances the County Board’s values.

• Leads the evolution of library services and integration with business units. Becomes the hub for community partnerships.

• Pursues opportunities for non-government approaches to business challenges and fosters collaboration across sectors to ensure services are not duplicated but rather are complimentary, aligned, and provided by the partners who can deliver the service most effectively.

• Responsible for and relied upon to establish strong working relationships with the County Commissioners, County Administrator, county staff, and external partners to develop innovative and collaborative solutions to government and internal business challenges.

• In coordination with other divisions, assesses county needs, prepares plans and strategies for the delivery of division programs and services to address those needs, and provides leadership through the implementation plan.  

• Integrates the various functional areas of the division in developing and implementing enhancements to programs and services throughout the organization.

• Leads interdepartmental and interagency teams to improve county service alignment and performance; develops organizational policies and programs focused on collective impact, collaborative leadership, community engagement, quality improvement, and innovation. 

•  Leads the development and integration of Delivering What Matters, Continuous Quality Improvement, and the County Board Strategic Plan. Continues the growth of data-driven decision-making. 

• Leads the development and implementation of an organizational plan to address disparities in outcomes.

• Keeps abreast of new legislation or policies changes that affect the organization; works with County Administrator to coordinate legislative communication, information gathering, policy analysis, and testimony at the legislature as appropriate. 

• Directs the preparation of required regional, state, and federal reports on program activity and effectiveness. Directs the preparation of the Residents Report, Annual Performance Report, and Residents Survey.

• Supervises/oversees the operations, activities, and staff (hiring, directing, assigning, setting work priorities, developing, conducting performance evaluations, disciplining) of the division. 

• Develops and manages the division's annual business plan and budget (operating and capital) to address county and division needs. Identifies and allocates resources to departments to ensure division goals are attained in a cost-effective manner. 

• Attends professional meetings, keeps up to date on professional trends and information which will assist in the conduct of duties, and otherwise keeps informed of new developments in local and county government.

• Assures services and programs provided are consistent with laws, rules, and accepted standards of practice through direct involvement in program development, coordination, and problem solving.  

• Performs supervisory duties as defined in MN Statute 179A.03 Subd. 17.

• Works the days and hours necessary to perform all assigned responsibilities and tasks. Must be available (especially during regular business hours or shifts) to communicate with other employees, supervisors, customers, vendors, and any other person or organization with whom interaction is required to accomplish work and employer goals. 

• Performs other duties as required or assigned.

MINIMUM QUALIFICATIONS

Requires equivalency of a Bachelor's Degree in a directly related field (Master's preferred) and eight years of related experience, including six years supervisory experience. Incumbent shall possess a valid driver's license and a reliable means of transportation for the performance of work responsibilities.

SUPERVISORY CONTROLS

The employee is under broad policy guidance and direction from the County Administrator and the County Board and is responsible for the operation of multiple departments in the county. While policies and general plans are developed in conference with the County Administrator, the employee has extensive latitude for administrative decision making in accomplishing long range objectives and addressing immediate problems, particularly in areas delegated by the County Administrator as ongoing responsibilities. Work is reviewed through conferences, written reports, and objectives achieved.

The incumbent directs and oversees the work of others; including, program/service planning and delivery, personnel selection, evaluation of work performance, training, and disciplinary activities. Performs supervisory duties as defined in MN Statute 179A.03 Subd. 17.

The incumbent promotes employee professional development and provides coaching and mentoring to others.

CORE COMPETENCIES AND ABILITIES

Customer Service - Delivers government services in a respectful, responsive, and solution-oriented manner.

Communication - Is always clear about what we're doing and why we're doing it.

Collaboration - Works with partners – communities, schools, faith groups, private business, and non-profit agencies – to see that services are not duplicated but rather are complimentary, aligned, and provided by the partners who can deliver the service most effectively.

Stewardship - Works proactively to make investments, guided by resident input, which will transform lives, communities, and government.

Empowerment - Works with individuals and families to affirm strengths, develop skills, restore hope, and promote self-reliance.

Resiliency - Fosters public preparedness and responds when families and communities face health and safety emergencies.

Innovation - Takes informed risks to deliver services more effectively and learns from successes and failures.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

Typical characteristics of the regular, ongoing work environment of this position requires inside work, typically in an office setting. The position is multi-task oriented and includes periods of stress when balancing multiple and varied needs/demands of services.
Physical activities include sedentary to light work: Reaching, sitting, standing, walking, pushing, lifting, pulling, fingering, grasping, feeling, stooping, talking, hearing, seeing, and repetitive motions. Lifts and/or navigates up to 35 pounds on a routine basis in handling files and equipment necessary for performing the essential duties of the job.

SELECTION PROCESS

Selection for this position will be based on a minimum qualifications screening and rating of training and experience. Top candidates will be forwarded to hiring manager or supervisor for consideration for interview and/or additional assessments. Final selection will include a background check and approval by the County Board.