Facilities Assistant

Job Summary

Under close supervision by the Facilities & Fleet Manager, an employee in this class performs a wide variety of routine and technical tasks and assists with non-routine projects as required. Work may be inside or outside with occasional exposure to risk and/or discomfort.

Job Description

ESSENTIAL DUTIES

• Provides multi-camera coverage of local government meetings. Responsible for the full range of control room operations, including adjusting camera shots and audio levels, creating and inserting appropriate graphics, and producing an overall product with both high quality and audio. 

• Collects and disposes of all material in recycle bins. 

• Performs a variety of custodial duties (e.g., cleans upholstered furniture). 

• Provides back-up coverage in answering calls directed to the Help Desk. Troubleshoots system problems at the user-level and resolves problems over the telephone when possible. 

• Assists technicians by setting up new computers, installing/changing various hardware, and physically moving equipment during staff moves.

• Sorts and distributes incoming and outgoing mail. 

• Prepares UPS and Federal Express Packages for pickup and delivery.

• Distributes packages throughout the main campus.

• Works the hours and/or shifts assigned and begins and ends work on time. 

• Performs other related duties as required or assigned.

MINIMUM QUALIFICATIONS
Requires equivalency of high school graduation and completion of classes specifically related to software installation and troubleshooting. Incumbent shall provide a valid driver's license and a reliable means of transportation for the performance of work responsibilities.

PREFERRED QUALIFICATION(S)

Preference given for on-the-job or formal post-secondary training specifically related to Microsoft Office application installation, personal computer (PC) evaluation and installation, data communications, and/or help desk/troubleshooting.

SUPERVISORY CONTROLS

The employee is under general guidance and direction from the Fleet & Facilities Manager. Employee performs duties on a routine basis with limited supervisory review.

CORE COMPETENCIES AND ABILITIES
Customer Service - Delivers government services in a respectful, responsive, and solution-oriented manner.

Communication - Is always clear about what we're doing and why we're doing it.

Collaboration - Works with partners – communities, schools, faith groups, private business, and non-profit agencies – to see that services are not duplicated but rather are complimentary, aligned, and provided by the partners who can deliver the service most effectively.

Stewardship - Works proactively to make investments, guided by resident input, which will transform lives, communities, and government.

Empowerment - Works with individuals and families to affirm strengths, develop skills, restore hope, and promote self-reliance.

Resiliency - Fosters public preparedness and responds when families and communities face health and safety emergencies.

Innovation - Takes informed risks to deliver services more effectively and learns from successes and failures.

Knowledge – Knowledge to set up and install computers/printers including, but not limited to, Office applications, CD-ROMS, sound /video cards, and networking.

Knowledge of audio/video and other technical systems.

Abilities – Ability to physically perform a variety of manual and maintenance tasks at levels inherent in performing the position's essential duties.

Ability to operate and maintain an industrial shredding machine.

Ability to maintain confidential data.

Ability to deal tactfully and efficiently with customers.

Ability to work in a team environment.

Ability to deal tactfully and efficiently with a wide variety of people, both staff and the public.

Ability to understand and follow complex oral and written instructions.

Ability to use MS Office software for the performance of essential duties.

Ability to use appropriate discretion in dealing with matters of a confidential nature.

Ability to utilize asset management software fluently.

WORK ENVIRONMENT AND PHYSICAL DEMANDS
Typical characteristics of the regular, ongoing work environment of this position requires inside work, typically in an office setting.

Physical activities include sedentary to light work: Reaching, sitting, standing, walking, pushing, lifting, pulling, fingering, grasping, feeling, stooping, talking, hearing, seeing, and repetitive motions. Lifts and/or navigates up to 50 pounds on a routine basis in handling files and equipment necessary for performing the essential duties of the job.

SELECTION PROCESS

Selection for this position will be based on a minimum qualifications screening and rating of training and experience. Top candidates will be forwarded to hiring manager or supervisor for consideration for interview and/or additional assessments. Final selection will include a background check and approval by the County Board.