Communications and Office Coordinator

Job Summary

Provides leadership and support in the development of ideas and programs to implement the strategic initiative of developing strong public partnerships and an active and informed population. Assists with the production of a number of internal and external communication instruments; coordinates the Sheriff's Office presence in and at various forums, showcases, fairs, and other public events; develops new and emerging communication conduits; and coordinates or manages special projects at the request of the Scott County Sheriff and the Command Staff. Maintains confidential files and ensures Office compliance with governing entities. Work is primarily performed in an office setting. This position may require evening and weekend work in support of events and other communications activities.

Job Description

ESSENTIAL DUTIES

• Writes, edits, prepares, and produces a variety of effective public information/communication messages for external and internal audiences. Facilitates the creation, expansion, and maintenance of content for both public and internal communications through collaboration with professional department staff.

• Improves existing social media channels; evaluates emerging social media platforms for potential adoption; uses analytics and insight to grow audience share; and creates and enforces model practices. Maintains social media accounts, posts and responds to posts, and monitors social activity related to the Scott County Sheriff's Office.

• Captures high-quality photos in support of communication objectives; maintains digital asset library.

• Coordinates internal events and exhibits; assists with managing production of events; takes photos; coordinate exhibit installation and removal; and writes content for gallery collateral.

• Maintains complex, confidential, and/or involved files.

• Designs and produces brochures or other promotional and educational publications, signs, displays, and materials for the department through the use of various software programs and other methods.

• Works the days and hours necessary to perform all assigned responsibilities and tasks. Must be available (especially during regular business hours or shifts) to communicate with subordinates, supervisors, customers, vendors, and any other person or organization with whom interaction is required to accomplish work and employer goals.

• Works the hours and/or shifts assigned and begins and ends work on time.

• Performs other related duties as required or assigned.

MINIMUM QUALIFICATIONS
Requires equivalency of a bachelor's degree in criminal justice, Communications, or a directly related field and four years' experience in criminal justice, professional communication, public relations, or office management. The incumbent shall provide a valid driver's license and a reliable means of transportation for the performance of work responsibilities.

PREFERRED QUALIFICATION(S)

Ability to speak Spanish is desired.

SUPERVISORY CONTROLS
The employee is under the general supervision of the Sheriff and/or Chief Deputy Sheriff. Work is performed according to established guidelines and general instructions. The employee has wide latitude for the exercise of independent judgment limited only by periodic review by the supervisor, department procedures, or county policies.

The incumbent directs and oversees the work of others; including, program/service planning & delivery, personnel selection, evaluation of work performance, training, and disciplinary activities.

The incumbent promotes employee professional development and provides coaching and mentoring to others.

CORE COMPETENCIES AND ABILITIES
Customer Service - Delivers government services in a respectful, responsive, and solution-oriented manner.

Communication - Is always clear about what we're doing and why we're doing it.

Collaboration - Works with partners – communities, schools, faith groups, private business, and non-profit agencies – to see that services are not duplicated but rather are complimentary, aligned, and provided by the partners who can deliver the service most effectively.

Stewardship - Works proactively to make investments, guided by resident input, which will transform lives, communities, and government.

Empowerment - Works with individuals and families to affirm strengths, develop skills, restore hope, and promote self-reliance.

Resiliency - Fosters public preparedness and responds when families and communities face health and safety emergencies.

Innovation - Takes informed risks to deliver services more effectively and learns from successes and failures.

Knowledge – Knowledge of County and Sheriff's Office policies, practices, and services.

Knowledge of effective communication media, tools, and practices.

Ability - Ability to understand and interpret legal documents, information requests, contracts, agreements, and memorandums of understanding.

Ability to troubleshoot and problem solve.

Ability to coordinate and manage programs/events.

Ability to speak, presents, and interact in public arenas with composure, professionalism, and discretion.

Ability to work easily with various publishing programs (e.g., Microsoft Publisher), graphics, and photography.

Ability to manage multiple tasks in an often demanding environment.

Ability to work independently, as well as cooperatively.

Ability to establish and maintain positive working relationships with public/county officials, employees, and the public.

Ability to work within limited timeframes and budgets.

Ability to accomplish assigned tasks and other duties with general directions.

Ability to travel in and around the county in the performance of duties.

Ability to understand complex issues and/or instructions.

Ability to coach and train.

Ability to make independent decisions concerning choice of procedures to follow; ability to work without close supervision.

Ability to use MS Office software for the performance of essential duties.

Ability to use appropriate discretion in dealing with matters of a confidential nature.

WORK ENVIRONMENT AND PHYSICAL DEMANDS
Typical characteristics of the regular, ongoing work environment of this position requires inside work, typically in an office setting. Attendance at evening/off-site hours meetings may be required. The position is multi-task oriented and includes periods of stress when balancing multiple and varied needs/demands of services.

Physical activities include sedentary to light work: Reaching, sitting, standing, walking, pushing, lifting, pulling, fingering, grasping, feeling, stooping, talking, hearing, seeing, and repetitive motions. Lifts and/or navigates up to 35 pounds on a routine basis in handling files and equipment necessary for performing the essential duties of the job.

SELECTION PROCESS

Selection for this position will be based on a minimum qualifications screening and rating of training and experience. Top candidates will be forwarded to hiring manager or supervisor for consideration for interview and/or additional assessments. Final selection will include a background check and approval by the County Board.