Librarian Service Coordinator

• Welcomes customers to the library, assessing customer needs, and connecting customers with appropriate resources and staff; answering directional and informational questions; providing information services, including research assistance, readers' advisory, and instruction.

• Plans, delivers, and/or monitors programs, including early literacy classes; markets and promotes programs throughout the library system; and supports outreach to the community, including Readmobile visits.

• Assists customers with library accounts and materials, including processing account applications; verifying account information; checking materials in and out; renewing materials; placing holds and interlibrary loan requests; sorting and shelving materials; accepting payment and making change; and responding to customer concerns and disputes.

• Assists customers through various aspects of using the library, including accessing library materials, public access catalog, Internet stations, printers, copiers, self-checkout, etc.; reserving meeting rooms; scheduling curbside appointments; faxing and scanning documents; instructing customers in the use of print electronic resources; and troubleshooting equipment problems. 

• Provides specialized library services, including collaborating with others to plan, coordinate, and deliver library programs, services, or projects, including adult, teen, and children's programs; creating digital content; and engaging the community inside and outside the library. Recommends library service improvements.   

• Ensures exceptional service by engaging customers and guiding them to resources that meet their needs.  

• Recommends library materials for purchase based on customer requests, professional reviews, and library policy; performs collection management tasks as directed.  

• Identifies opportunities to improve customer experience and acts on them.  

• Attends training and conferences as required or assigned; actively participates on committees and teams as directed; navigates change, especially technology and develop skills with new technology.  

• Directs co-workers, volunteers, and service workers on specific assignments as needed.     

• Responds to and resolves customer concerns and disputes through open communication with customer; negotiates and delivers a mutually satisfactory resolution.  

• Markets and promotes the library and its services to the public as assigned; pursues opportunities for collaboration with community partners as directed; may represent the library at community events.  

• Provides outreach services to those who are unable to come to the library or who may be unaware of library programs.  

• Works the hours and/or shifts assigned and begins and ends work on time.   

• Performs other related duties as required or assigned.

Requires equivalency of a bachelor's degree and two years’ experience working in a library setting. The incumbent shall provide a reliable means of transportation and possess a valid driver's license for the performance of work responsibilities.

The employee is supervised by a Branch Manager and receives guidance and direction from the Library Technology Manager. The employee exercises independent judgment in planning schedules to meet demands and setting priorities. Work is checked through periodic reports and conferences.

Knowledge – Knowledge of library principles, methods, materials, and practices.  

Knowledge of reader interests and of book titles and authors.  

Abilities – Ability to communicate effectively verbally and in writing.  

Ability to plan, organize, assign, and oversee the work of others.  

Ability to establish and maintain effective working relationships with employees, peers, and the general public.  

Ability to explain library policy and procedures to the general public and employees.  

Ability to meet recognized community needs. 

Ability to speak, present, and interact in public arenas with composure, professionalism, and discretion.  

Ability to use MS Office software for the performance of essential duties.  

Ability to use appropriate discretion in dealing with matters of a confidential nature.

Typical characteristics of the regular, ongoing work environment of this position requires inside work, typically in a library setting. As a public gathering place, the library has a diverse customer base and is multi-task oriented in the services it both offers and has requested of it.

Physical activities include sedentary to light work: Reaching, sitting, standing, walking, pushing, lifting, pulling, fingering, grasping, feeling, stooping, talking, hearing, seeing, and repetitive motions. Lifts and/or navigates up to 35 pounds on a routine basis in handling files, materials, and equipment necessary for performing the essential duties of the job.

Selection Process:

Selection for this position will be based on a minimum qualifications screening and rating of training and experience.  Top candidates will be forwarded to the hiring manager or supervisor for consideration for interview and/or additional assessments.  Final selection will include a background check and approval by the County Board.