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Youth Residential Services Manager

Class Title: Youth Residential Services Manager

Salary: $110,537.02 - $172,731.52 Salary

Job Summary

This position oversees the management, fiscal, and program functions and operations of the Juvenile Alternative Facility (JAF) in the Community Corrections Department. In this role, the person will be responsible for managing overall operations and programs of the 24/7 operations at JAF. This position will ensure that staffing, budget and programming are operational at a 24/7 staffing complement, within budget and overseeing programming. This includes directly supervising one facility supervisor and one behavioral health supervisor, case managers, educational and mental health programs, as well as overseeing facility equipment, maintenance, contracts, and grants. This position will also develop facility guidelines, rules, policies, and procedures to ensure compliance with state and federal statutes and regulations such as Minnesota Statutes, Minnesota Department of Corrections regulations, and the federal Prison Rape Elimination Act (PREA) standards. Additionally, this position will execute financial projections, future population trends, admission needs, and manage the budget to support our programs, while leading efforts to recruit and retain highly skilled youth workers to promote a diverse, culturally competent, and respectful workplace. This position will be supervising a behavioral health supervisor. This position will also ensure compliance with mental health and substance use treatment standards, and as well as fostering professional development. This position includes researching new funding streams such as Medical Assistance and/or writing grants. This work may involve an element of personal danger. This position is directly accountable to the Community Corrections Director

Job Description

ESSENTIAL DUTIES

  • Oversees and is part of the creation, implementation and management, of program management systems and administrative functions that facilitate the development of tailored and effective treatment interventions. These interventions will be guided by the specific needs of residents, grounded in evidence-based practices, and include a framework for measuring outcomes and achievements to ensure continuous improvement and support for residents in a respectful and supportive environment.
  • Directs the work activities of facility staff, including all personnel functions related to staff hiring, training, discipline, compensation, and scheduling; and conducts or reviews performance evaluations for all staff members.  
  • Makes decisions on admissions and denials of youth to the facility. This position takes into consideration the high-level complex needs of youth that are often referred to the JAF. The needs are often high acuity mental and behavioral health needs and diagnosis of youth that need placement. The decision to accept or deny a youth takes into consideration what supports JAF is able to provide that includes, but is not limited to diagnostic assessments, behavioral health assessments, reports from county workers, law enforcement agencies, other placements, doctors, and hospitals. The other factors this position takes into account is the total population of kids being served, the needs of the facility, and the capacity of staff.
  • Directs the development, monitoring, and maintenance of the budget, ensuring adequate provision of staffing, equipment, materials, and supplies to effectively support programming needs and essential support services, while maintaining expenditures within allocated funds. This role involves articulating and substantiating capital improvement and other budgetary requests to ensure facility needs are thoroughly documented and clearly communicated.
  • The position requires collaboration with regional leaders overseeing out-of-home placement decisions for youth, with a focus on addressing the needs of youth from a regional perspective and actively recruiting suitable participants for programming at JAF.
  • Responsible for supporting an inclusive environment focused on equitable outcomes. 
  • Develops and administers contracts and oversees the quality and completion of work by contractors and vendors related to building repair, laundry, food services, education, programming and other activities.  
  • Participates in departmental meetings to coordinate overall and overlapping interactions, and planning strategies.  
  • Works with local law enforcement agencies, including the Scott County Sheriff's Department and other county police agencies, in order to coordinate transportation needs for youth in custody; coordinates actions between the facilities, the courts, medical facilities, on-site and external schools, and other correctional facilities.  
  • Serves as a liaison and representative between the JAF and other divisions, including Juvenile Court, Probation Department, Child Welfare, Scott County Social Services, law enforcement agencies, other judicial jurisdictions, the County Board, City Council, state agencies, and private juvenile justice organizations to provide a greater understanding of the mission and purposes of the facility.  Develops and evaluates comprehensive youth programming activities at the JAF, ensuring the integration of trauma-informed care principles and a holistic approach to mental health and behavioral health services. Responsibilities include overseeing cognitive behavioral groups, mental health support, parenting and visitation services, and community services, as well as overseeing the coordination of 45-day psychological evaluations with qualified psychologists. Actively participates in and supervises treatment team meetings to ensure effective interdisciplinary collaboration and support for youth while they are at the facility, facilitating their ongoing growth and well-being.
  • Writes grants and seeks outside funding and resources to enhance the programming activities for youth at JAF.  
  • Provides analysis and justification for type and amount of staff required.  
  • Develops and implements policies and procedures to ensure compliance with licensing and regulatory agencies and monitors compliance of Minnesota Statues and 2960 Umbrella rules, federal and state laws and rules.  
  • Conducts staff meetings regarding personnel and agency policies and functions.  
  • Maintains related records and prepares reports as needed for own area of responsibility.  
  • Performs supervisory duties as defined in MN Statute 179A.03 Subd. 17.
  • Works the days and hours necessary to perform all assigned responsibilities and tasks. Must be available (especially during regular business hours or shifts) to communicate with other employees, supervisors, customers, vendors, and any other person or organization with whom interaction is required to accomplish work and employer goals.  
  • Performs other related duties as required or assigned.

MINIMUM QUALIFICATIONS

Requires equivalency of a Bachelor's Degree (Master's preferred) in Criminal Justice, Human Services, or other related field and six years of progressively responsible experience working with clients in treatment, group homes, or health and human services, including a minimum of 2 years specifically in a youth facility (such as detention, treatment, shelter, group home) and 2 years as a supervisor. A valid driver's license and reliable form of transportation for the performance of work responsibilities is required. A pre-employment exam and drug test is required. This is not a hybrid job, work will be mostly at the Juvenile Alternative Facility.

PREFERRED QUALIFICATION(S)

Experience in the mental health field and implementing the delivery of trauma-informed/trauma sensitive programming are preferred. Current MN Mental Health licensure preferred.

SUPERVISORY CONTROLS

The employee is under the direction if the Community Corrections Director. Discretion is used in prioritizing facility needs and procedural limitations. Work is reviewed by the Community Corrections Director through discussion, as needed.

The incumbent directs and oversees the work of others; including, program/service planning and delivery, personnel selection, evaluation of work performance, training, and disciplinary activities. Performs supervisory duties as defined in MN Statute 179A.03 Subd. 17.

The incumbent promotes employee professional development and provides coaching and mentoring to others.

CORE COMPETENCIES AND ABILITIES

  • Customer Service - Delivers government services in a respectful, responsive, and solution-oriented manner.
  • Communication - Is always clear about what we're doing and why we're doing it.
  • Collaboration - Works with partners – communities, schools, faith groups, private business, and non-profit agencies – to see that services are not duplicated but rather are complimentary, aligned, and provided by the partners who can deliver the service most effectively.
  • Stewardship - Works proactively to make investments, guided by resident input, which will transform lives, communities, and government.
  • Empowerment - Works with individuals and families to affirm strengths, develop skills, restore hope, and promote self-reliance.
  • Resiliency - Fosters public preparedness and responds when families and communities face health and safety emergencies.
  • Innovation - Takes informed risks to deliver services more effectively and learns from successes and failures.
  • Knowledge – Extensive knowledge of Evidenced Based Practices (EBP) in mental health and juvenile justice practices.   
  • Knowledge of trauma informed programming.
  • Knowledge of basic accounting and budgeting principles.  
  • Knowledge of adolescent brain development.  
  • Knowledge of culturally proficient/specific interventions for youth in the child welfare and juvenile justice fields.  
  • Knowledge of the general principles of administration and programming as applied to the management of a non-secure juvenile facility.  
  • Knowledge of the attitude, problems, motivations, and behaviors of individuals under the care, custody, and control of the facility.  
  • Knowledge of county policies, procedures, and labor contracts.  
  • Knowledge of Minnesota Department of Corrections and Department of Human Services Licensing Rules and federal PREA standard for non-secure juvenile facilities.  
  • Demonstrates knowledge and understanding of human behavior, cultural diversities, and language barriers to ensure equitable service delivery.
  • Ability to implement EBP into correctional and child welfare programming. 
  • Ability to communicate effectively, both verbally and in writing, and the ability to prepare factual reports. 
  • Ability to manage and coordinate the complex array of physical, staff, and fiscal resources required for operation of a juvenile facility.  
  • Ability to make independent, high level quality decisions and exercise sound judgment. 
  • Ability to direct staff in the planning, scheduling, and programming of residents in placement.  
  • Ability to develop and foster teamwork within the facility.  
  • Ability to plan work procedures, supervise, and evaluate employees.  
  • Ability to establish and maintain effective working relationships with staff, residents, families, judicial partners, community groups.  
  • Ability to present ideas effectively and to interpret programs to community, civic, and professional groups.  
  • Ability to encourage and facilitate cooperation, pride, trust, and group identity; foster commitment and team spirit.  
  • Ability to speak, present, and interact in public arenas with composure, professionalism, and discretion.  
  • Ability to use MS Office software for the performance of essential duties.  
  • Ability to use appropriate discretion in dealing with matters of a confidential nature.  

    WORK ENVIRONMENT AND PHYSICAL DEMANDS

    Typical characteristics of the regular, ongoing work environment of this position requires inside work, typically in an office setting. The position is multi-task oriented and includes periods of stress when balancing multiple and varied needs/demands of services.

    Physical activities include sedentary to light work: Reaching, sitting, standing, walking, pushing, lifting, pulling, fingering, grasping, feeling, stooping, talking, hearing, seeing, and repetitive motions. Lifts and/or navigates up to 35 pounds on a routine basis in handling files and equipment necessary for performing the essential duties of the job.

    SELECTION PROCESS

    Selection for this position will be based on a minimum qualifications screening and rating of training and experience. Top candidates will be forwarded to hiring manager or supervisor for consideration for interview and/or additional assessments. Final selection will include a background check, drug screen, physical exam and approval by the County Board.