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Community Engagement Manager

Class Title: Community Engagement Manager

Salary: $110,537.02 - $172,731.52 Salary

Job Summary

This position is responsible forworking across the organization and with external partners to broaden community participation in advancing the County’s strategic priorities and both internal and external communication of collaborative efforts.The incumbent provides vision, leadership, and strategic action for workplace practices that advance the Community Engagement charter. The incumbent plans, implements, and oversees programs to move county mission, goals, and priorities forward, advancing a community of engaged partners. Actively pursues opportunities for collaboration with community partners. This highly collaborative and interactive role works with staff in all areas and at all levels to foster a community of engaged partners.

Job Description

ESSENTIAL DUTIES

  • Provides leadership and the program development for advancing the?vision and organizational direction set by the County Board and Community Engagement Charter. Promotes activities to enhance?customer service, outreach, and the impact of Scott County services?with the people and communities we serve in various community settings, including the public library, throughout the County.

  • Facilitates internal and external meetings, roundtables, and planning sessions across a wide array of topics, issues, and opportunities. Facilitates discussion in arenas of collaboration and conflict, enabling exchange of expression and ideas so that people may reflect upon unique perspectives, commonality, and difference in ways of thinking. ?

  • Promotes a community of engaged partners, serving as a resource and partner to other staff members on a variety of matters. Coaches and advises staff on best practices and on ways to further explore programs and services from multiple perspectives and needs. ?

  • Facilitates staff to research, review, and understand data; talks through specific issues, challenges, and opportunities; plans and implements new tactics and ideas; and manages special projects and programs.

  • Leads the Community Engagement team to deliver relevant and engaging programs, learning opportunities, and information to the residents of Scott County in a variety of community settings. Supervises staff, including, but not limited to hiring, assigning, and directing job duties; managing staff performance and conducting evaluations; assessing staff development needs; directing staff to training opportunities; and setting work schedules.

  • Facilitates collaboration between the Community Engagement Team and the County’s Communications?Team to?determine?which tools, specifically social media platforms, to use for the County’s comprehensive community engagement efforts to include 1) develop, implement, and oversee a comprehensive social media strategy to increase County awareness and engagement; 2) create engaging content; 3) monitor and analyze social media trends and audience insights to refine content and strategies.

  • Leverages metrics and subject matter expertise to support development of targeted, business unit-specific action plans, and drive strategic outcomes.

  • Works with the Director with development and implementation of library system's goals and strategies and overseeing daily operations of the library system.  

  • Assists the Director with preparation and monitoring of annual budget.   

  • Identifies and maintains annual performance indicators and monitors program effectiveness with a focus on continuous improvement.

  • Performs supervisory duties as defined in MN Statute 179A.03 Subd. 17.

  • Works the days and hours necessary to perform all assigned responsibilities and tasks. Must be available (especially during regular business hours or shifts) to communicate with other employees, supervisors, customers, vendors, and any other person or organization with whom interaction is required to accomplish work and employer goals. ?

  • Performs other duties as required or assigned.

MINIMUM QUALIFICATIONS

Requires equivalency of a Bachelor’s Degree in a related field and seven years of progressively responsible leadership experience and/or management position with an emphasis in community engagement and service. Incumbent must have a valid driver’s license and a reliable form of transportation for the performance of work responsibilities is required.

SUPERVISORY CONTROLS

The employee is under the general guidance and direction of the Library Director.?Employee uses independent judgment, initiative, and discretion when performing the duties of the position. Work is reviewed through conferences, written reports, and objectives achieved. ?

The incumbent directs and oversees the work of others; including, program/service planning and delivery, personnel selection, evaluation of work performance, and training.?The incumbent also guides the work of others; including, strategy and program/service planning and delivery.?Performs supervisory duties as defined in MN Statute 179A.03 Subd. 17.

The incumbent promotes employee professional development and provides coaching and mentoring to others.

CORE COMPETENCIES AND ABILITES

Customer Service - Delivers government services in a respectful, responsive, and solution-oriented manner.

Communication - Is always clear about what we're doing and why we're doing it.

Collaboration - Works with partners – communities, schools, faith groups, private business, and non-profit agencies – to see that services are not duplicated but rather are complimentary, aligned, and provided by the partners who can deliver the service most effectively.

Stewardship - Works proactively to make investments, guided by resident input, which will transform lives, communities, and government.

Empowerment - Works with individuals and families to affirm strengths, develop skills, restore hope, and promote self-reliance.

Resiliency - Fosters public preparedness and responds when families and communities face health and safety emergencies.

Innovation - Takes informed risks to deliver services more effectively and learns from successes and failures.

Knowledge – Knowledge of county policies, procedures, and labor contracts.

Knowledge of change management or organizational culture approaches

Abilities - 

Ability to provide effective leadership, motivate staff, provide direction, and support to staff; plan and organize workloads and schedules; evaluation employee performance; develop and coach employees; and set celar objectives and priorities for employees.

Demonstrated multicultural competencies, including strong emotional intelligence. 

Ability to engage and build relationships in a large, complex organization

Ability to communicate effectively in both written and verbal interactions, with the ability to convey thoughts/feedback to varying target audiences.

Ability to lead and adapt to a constantly changing environment and work with an array of leadership styles.

Ability to problem solve.

Ability to organize and conduct efficient, results-oriented meetings and trainings.

Ability to effectively work with and influence community organizations.

Ability to instruct, motivate, and inspire others to action.

Ability to balance big picture, strategic thinking with tactical implementation.

Ability to multitask and manage multiple activities over a similar timeframe.

Ability to coordinate various projects, processes, and initiatives.  

Ability to speak, present, and interact in public arenas with composure, professionalism, and discretion.  

Ability to use MS Office software for the performance of essential duties.  

Ability to use appropriate discretion in dealing with matters of a confidential nature.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

Typical characteristics of the regular, ongoing work environment of this position requires inside work, typically in an office setting. The position is multi-task oriented and includes periods of stress when balancing multiple and varied needs/demands of services.  

Physical activities include sedentary to light work: Reaching, sitting, standing, walking, pushing, lifting, pulling, fingering, grasping, feeling, stooping, talking, hearing, seeing, and repetitive motions. Lifts and/or navigates up to 35 pounds on a routine basis in handling files and equipment necessary for performing the essential duties of the job.

SELECTION PROCESS

Selection for this position will be based on a minimum qualifications screening and rating of training and experience. Top candidates will be forwarded to hiring manager or supervisor for consideration for interview and/or additional assessments. Final selection will include a background check and approval by the County Board.