Infrastructure Enterprise Architect

Job Summary

Under general guidance, design and develop the enterprise-level infrastructure required to meet business outcomes while addressing problems of system integration, compatibility, and multiple platforms. Evaluate existing systems; provide authoring contributions to the knowledge bases used in support of daily operations; work with the division managers and work collaboratively with project teams to develop and maintain technical and security standards including developing and maintaining policies and procedures. Accountable for data security and integrity enterprise wide. Serving as a lead, provide direction and training to other IT Professionals. Exercise independent judgement while working with vendors and outside contractors.

Job Description

Contribute to the planning of the overall County IT strategy, provide advice and guidance towards desirable outcomes.
Create business architecture models to reflect the County’s strategies and goals; create and implement the County’s strategies and goals.
Provide architectural expertise, direction, and assistance to the IT Department, county administrators and leaders.
Define architecture strategy, and own responsibility of the planning, design, and implementation of enterprise solutions across multiple technology towers and disciplines, inclusive of cloud, modern workplace systems, business applications, networking, security and operations in both Microsoft and multi-vendor environments.
Possess and constantly enhance expert level knowledge of County infrastructure; may specialize in one or more areas.
Document the County’s existing infrastructure architecture and technology portfolio; make recommendations for improvements and/or alternatives.
Provide critical judgment in the resolution of program level problems and in developing standards and guides for diverse activities.
Perform feasibility analysis on potential future projects; review new and existing systems design projects and procurement or outsourcing plans for compliance with standards and architectural plans.
Translate IT architecture user requirements into specified infrastructure solutions.
Lead multiple consulting projects or a single large/complex project; work to ensure the success of enterprise level rollouts.  
Ensure work projects and processes are provided required technical direction and oversight.
Develop and execute test plans to check infrastructure and systems technical performance. Report on findings and make recommendations for improvement.
Develop and manage a systems capacity plan.
Architect, engineer, and implement infrastructure, servers, systems, and solutions.
Develop technical standards.
Manage encryption and security.
Improve and suggest upgrades to enterprise services and hardware.
Work the days and hours necessary to perform all assigned responsibilities and tasks. Must be available (especially during regular business hours or shifts) to communicate with other employees, supervisors, customers, vendors, and any other person or organization with whom interaction is required to accomplish work and employer goals. 
Perform other duties as required or assigned.
Minimum Qualifications
Bachelor's degree in computer science, management information systems (MIS) or related field, and seven years of progressively responsible IT experience with methods, systems, and analysis in application development, data management, infrastructure, or security in a complex, medium to large-scale network environment, including two years of experience in architecture design. 
Must have experience with third party vendor management to support critical systems.
Must have received satisfactory or better performance in the previous job evaluation, be recommended for promotion by the CIO, and be approved for promotion by the Deputy County Administrator.
Incumbent must have a reliable means of transportation for the performance of work responsibilities.
 PREFERRED:
Bachelor's degree in computer science, management information systems (MIS) or related field, and ten years of progressively responsible IT experience with methods, systems, and analysis in application development, data management, infrastructure, or security in a complex, medium to large-scale network environment, including four years of experience in architecture design.  

Supervisory Controls
The employee is under limited supervision of the IT Resource Manager. The infrastructure Enterprise Architect may provide assistance to others as required, such as work direction, mentoring, and training to other IT professionals. Most day-to-day work will be done independently and will require considerable understanding of complex issues. Decisions made will have a significant impact on project scope and project completion dates.
Core Competencies and Abilities
Customer Service - Delivers government services in a respectful, responsive, and solution-oriented manner.
Communication - Is always clear about what we're doing and why we're doing it.
Collaboration - Works with partners – communities, schools, faith groups, private business, and non-profit agencies – to see that services are not duplicated but rather are complimentary, aligned, and provided by the partners who can deliver the service most effectively.
Stewardship - Works proactively to make investments, guided by resident input, which will transform lives, communities, and government.
Empowerment - Works with individuals and families to affirm strengths, develop skills, restore hope, and promote self-reliance.
Resiliency - Fosters public preparedness and responds when families and communities face health and safety emergencies.
Innovation - Takes informed risks to deliver services more effectively and learns from successes and failures.
 
Knowledge
 
Knowledge and experience in the disciplines of solutions (applications) development and cross solution integration.
Knowledge and experience in ITIL and IT Service Management processes for release and change management that minimize business disruptions and meet service performance expectations.
Knowledge of key technologies, including: MS SQL Server, MS SharePoint, ServiceNow, Web-Related Technologies, Relational Database Technologies, multiple Programming Languages, Windows OS, Operating System Files, Network Configuration Files, LAN and WAN.
Knowledge of application development and/or database design/data modeling methodologies.
Knowledge in technology and industry solutions including office automation, data processing techniques and practices, software development methodology, forms, and records management.
Knowledge of statistical, analytical, and research concepts and methods.
Knowledge of program evaluation methods.
Knowledge of relationships between internal and external agencies and governing entities.
Knowledge of e-business applications, and/or content management systems, Office 365 Suite including MS Project and Visio, graphics software.
Knowledge of County policies and procedures.
 
Abilities
 
Ability to communicate information clearly to both technical and non-technical audiences; to express complex technical concepts effectively in both verbal and written format.
 Ability to document procedures in a clear and effective manner; to develop and present information for routine business and project analysis.
Ability to plan, implement, and coordinate assigned projects with minimal supervision.
Ability to remain flexible without losing focus on priorities, deadlines, and the customer service perspective; to look at issues from a broad, county-wide perspective.
Ability to initiate and implement problem resolution, as well as escalating issues, appropriately.
Ability to work under pressure and tolerate ambiguity.
Ability to use Microsoft 365 software for the performance of essential duties.
Ability to use appropriate discretion in dealing with matters of a confidential nature.
Ability to work in a team environment and to work effectively with both technical and functional staff.
Ability to evaluate and recommend new technologies to support the county business functions in the short and long term, including system architecture, application architecture and database architecture.
Ability to apply systems thinking to public sector programs to try to streamline and improve processes.
Ability to work well with people from different disciplines with varying degrees of technical experience.
Ability to speak, present, and interact in public arenas with composure, professionalism, and discretion.
 
Work Environment and Physical Demands
Typical characteristics of the regular, ongoing work environment of this position requires inside work, typically in an office setting.
 
Physical activities include sedentary to light work: Reaching, sitting, standing, walking, pushing, lifting, pulling, fingering, grasping, feeling, stooping, talking, hearing, seeing, and repetitive motions. Lifts and/or navigates up to 35 pounds on a routine basis in handling files and equipment necessary for performing the essential duties of the job.