Business Information/Systems Specialist - Community Corrections

Job Summary

Assists Community Corrections programs and staff (Field and JAF) in evaluating, planning, re-designing, and implementing software system solutions across the department. Understands the business unit's current business processes and procedures, software systems, and mobile deployment activities and makes recommendations to help the department operate more efficiently and effectively. Identifies and implements ways to enhance and/or maximize existing software systems and assists business units in identifying requirements for software upgrades. Understands and operates software database reports and queries to obtain data on division's key performance measures and indicators. Possesses knowledge of department and Division applications and provides recommends ways to enhance and expand program delivery. Provides guidance in dealing with complex analysis, technical duties, and operational and capital issues related to software. Must possess skills in project management and business analysis services to continually innovate ideas for creative solutions for the areas supported.

Job Description

ESSENTIAL DUTIES

•  Understands application development, database design, and data-modeling concepts and proposes changes to improve work efficiencies, automation, and reporting. Uses SQL queries to create and run database reports or run ad hoc SQL scripts.
• Understands software system gaps and opportunities in Current State Definitions (CSDs) and leads process improvement efforts (change) with the support of the business leads and Information Technology (IT) staff.
• Defines, designs, and implements business process improvements through the use of software system enhancements, integration, and delivery of internal and external web-based applications and services.
• Creates and runs database reports and queries to obtain data for Community Corrections and JAF --- key performance measures and indicators in coordination with Community Corrections initiatives and public safety partners in Scott County.  
• Acts as technical liaison when work requires coordination of efforts between departments and work units.
• Addresses and resolves end-user business needs pertaining to software enabled business processes.  
• Acts as technical liaison coordinating efforts between departments and work units. Performs code writing and integrating data across media and platforms.
• Understands software release notes and plays a key role for a successful implementation by coordinating with business units, IT, and vendors including testing of new software and software updates.
• Conducts and leads meetings as needed to inform, obtain approval, and implement new functions, processes, and efficiencies with leaders in the organization
• Obtains performance data for department reports, state reports, and federal reports.
• Assists management in the planning and development of outcome based measures for programs and services and facilitates discussion with staff to establish appropriate measure and data sources.
• Works closely with business units and devises ways to maximize existing software functionality and usability.
• Conducts research and analysis related to performance management, measurement, process improvement, customer engagement, and strategic budgeting.
• Participates on virtual teams as required for technology implementations. Assists Project Manager and project team in project delivery.
• Provides training and guidance to departments and units regarding department and performance measurement; including, assisting in the capture of appropriate data and the use of measures.
• Facilitates regular user group meetings with internal and external staff to identify current issues or opportunities in software systems.
• Assists leaders in the development of, edits to, and proactive maintenance of operating procedures and standards manuals.
• Creates and implements test plans or scripts and cases for projects; conducts appropriate and necessary testing of software (both new and updated versions).
• Understands employees of different disciplines with varying degrees of technical experience, helps with issue resolution and training users for successful adoption of changes to existing systems as well as new systems.
• Must work the days and hours necessary to perform all assigned responsibilities and tasks. Must be available (especially during regular business hours or shifts) to communicate with other employees, supervisors, customers, vendors, and any other person or organization with whom interaction is required to accomplish work and employer goals.
• Performs other related duties as required or assigned.

MINIMUM QUALIFICATIONS

Requires equivalency of a Bachelor's Degree in Computer Science, Criminal Justice, Law Enforcement, Business Administration, Quantitative or Statistical Analysis, or related field and three years progressively responsible experience with technology implementation, testing, and data analysis experience in a corrections, government, or service-industry organization. Preference given for experience in project management, business analysis, software administration, and process analysis and design. A reliable form of transportation for the performance of work responsibilities is required.

SUPERVISORY CONTROLS

The employee is under general supervision of the Community Corrections Supervisor who makes work assignments and outlines general procedures and policies to be followed. Work is reviewed through written reports, public presentations, conferences, and results achieved.

CORE COMPETENCIES AND ABILITIES

• Customer Service - Delivers government services in a respectful, responsive, and solution-oriented manner.
• Communication - Is always clear about what we're doing and why we're doing it.
• Collaboration - Works with partners – communities, schools, faith groups, private business, and non-profit agencies – to see that services are not duplicated but rather are complimentary, aligned, and provided by the partners who can deliver the service most effectively.
• Stewardship - Works proactively to make investments, guided by resident input, which will transform lives, communities, and government.
• Empowerment - Works with individuals and families to affirm strengths, develop skills, restore hope, and promote self-reliance.
• Resiliency - Fosters public preparedness and responds when families and communities face health and safety emergencies.
• Innovation - Takes informed risks to deliver services more effectively and learns from successes and failures.
• Knowledge - Knowledge of application development and/or database design/data modeling methodologies and tools utilized by the county.
• Knowledge in technology and industry solutions, including office automation, data processing techniques and practices, software development methodology, and forms and records management.
• Knowledge of statistical, analytical, and research concepts and methods.
• Knowledge of relationships between internal and external agencies and governing entities.
• Knowledge and understanding of human behavior, cultural diversities, and language barriers to ensure equitable service delivery.
• Knowledge of e-business applications and/or content management systems, MS Project, Microsoft Office, Visio, and graphics software.
• Abilities - Ability to work in a team environment and effectively work with both technical and functional staff.
• Ability to remain flexible without losing focus on priorities, deadlines, and customer service perspective.
• Ability to work under the pressure of time constraints and frequent interruptions.
• Ability to evaluate and recommend new technologies to support the county business functions in the short and long term.
• Ability to apply systems thinking to public sector programs to try to streamline and improve processes.
• Ability to gather, analyze, document, and communicate information appropriately based on project goals and audience are valuable skills.
• Ability to develop and present information for routine business and project analysis; ability to express complex technical concepts effectively, both verbally and in writing.
• Ability to work well with people from different disciplines with varying degrees of technical experience.
• Ability to initiate and implement problem resolution, escalating issues appropriately.
• Ability to work independently without close supervision.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

Typical characteristics of the regular, ongoing work environment of this position requires inside work, typically in an office setting.

Physical activities include sedentary to light work: Reaching, sitting, standing, walking, pushing, lifting, pulling, fingering, grasping, feeling, stooping, talking, hearing, seeing, and repetitive motions. Lifts and/or navigates up to 35 pounds on a routine basis in handling files and equipment necessary for performing the essential duties of the job.

SELECTION PROCESS

Selection for this position will be based on a minimum qualifications screening and rating of training and experience. Top candidates will be forwarded to hiring manager or supervisor for consideration for interview and/or additional assessments. Final selection will include a background check and approval by the County Board.