Employee Relations Manager - Benefits

Job Summary

As a member of the Employee Relations Management Team, the incumbent works independently for expert management and implementation of Employee Relations/Human Resources policy and procedures, programming, and operations. Incumbent works with the Director to provide leadership, guidance, support, and direction to staff, supervisors, managers, directors, and elected officials on a wide variety of human resource topics, issues, and practices. Oversees and provides program planning and direct supervision for staff in program areas assigned. Performs highly specialized and complex work in the application of state and federal employment law and serves as a subject matter expert on Employee Relations/Human Resources.

Job Description

General Essential Duties

• Plans, develops, and implements Employee Relations programs, policies, and procedures consistent with HR best practices, state, and federal laws/regulations, county policies. Work is done in support of business goals and objectives, working collaboratively with others promoting practices of empathy, respect, understanding, and active listening. 

• Oversees, supervises, and coordinates the work of other employees; hires, promotes, mentors, and trains employees. Makes work assignments, directs work, evaluates performance, rewards, and disciplines.

• Serves as coach and mentor to others addressing issues, providing policy and practice guidance, and providing training and education for program area implementation across a multi-disciplined organization.  Provides advice and counsel on people management issues; directs and guides ER department staff in their work on these matters.

• Drafts, interprets, and administers policy/procedure, labor or service contract provisions, benefit agreements and plan documents, and implements process to support it. Designs and oversees implementation of employee resources and systems. Provides technical assistance and advice on the application of rules and regulations and practices.

• Conducts research and analysis and prepares recommendations for the Director on designated issues and problems or for special projects affecting the organization as requested.

• Operates as a member of the Employee Relations Management Team; participates in and contributes to the development of departmental goals, objectives, and strategic plans and helps outline criteria, standards, and action for achievement.

• Acts as Subject Matter Expert (SME) and the organizational, technical authority for program areas assigned. Guides staff through changes in laws, processes, services, or programs. Ensures connectivity of internal processes across programs or staff on an on-going basis. May represent the County on external workgroups.

• Participates in labor negotiation strategy sessions and may be part of bargaining. Provides input to scenarios, options, and impacts regarding County bargaining positions. Assists with contract strategy, language, and management proposal work-ups.

• Develops and maintains effective working relationships and communication with peers and colleagues in and outside the County.

• Must work the days and hours necessary to perform all assigned responsibilities and tasks. Must be available (especially during regular business hours or shifts) to communicate with other employees, supervisors, customers, contracted professionals, and any other person or organization with whom interaction is required to accomplish work and employer goals.  

• Performs other related duties as required or assigned. 

Focus Area-Benefits

• Responsible for the management, design, development, implementation, and administration of a comprehensive employee benefits program in accordance with county strategy, policy, applicable labor contracts, federal and state laws and regulations, budget and resource allocations, and to address employee needs.  

• Leads and manages activities of the Employee Insurance Committee facilitating a labor/management committee for investigating benefit program and insurance topics. Engages in utilization and benefit cost analysis with the help of a consultant to make recommendations for benefits program enhancements.

• Develops and maintains relationships with vendors, consultants, and third-party administrators to ensure efficient benefits administration.

• Manages annual renewal and open enrollment processes of health, dental, life, LTD, and STD insurance and other optional benefit programs. Develops and evaluates Request for Proposal (RFPs) for plan design and purchase of employee and retiree benefit programs. Reviews, creates, and updates summary plan descriptions, benefit contracts, and applicable policies to ensure accuracy of administration in plan documents.

The class specification may not include all work that may be assigned or restrict the emphasis of the work assigned.

Minimum Qualifications

• Equivalency of a Bachelor's Degree and six (6) years’ of professional level, increasingly responsible and in the realm of HR program administration, implementation, and development and staff oversight.

• 1 or more years’ experience managing HR programs or staff.

• Professional experience should include experience administering employer insurance programs including: Health, Dental, Life Insurance, FSAs, and Retiree/COBRA.

• A reliable form of transportation for the performance of work responsibilities

Preferred

• Experience facilitating active employee insurance committee or a self-funded plan; experience in MN public sector HR; or experience in a benefit company providing consulting services to public sector agencies in MN.

• Workday experience.

Supervisory Controls

The employee is under broad guidance and direction from the Director and has broad latitude for independent judgment and decision-making. Work is performed in accordance with county policies, collective bargaining agreement provisions, and applicable federal and state laws. The employee exercises extensive latitude in determining daily priorities, the work to be done by self and others, and how to achieve outcomes. Work is reviewed for accuracy and quality through observation, inspection of products developed, conferences, and objectives achieved. This is a highly independent role with multi-task orientation and ongoing demands generated by the needs of others.

The incumbent directs and oversees the work of others; including, program/service planning and delivery, personnel selection, evaluation of work performance, training, and disciplinary activities. Performs supervisory duties as defined in MN Statute 179A.03 Subd. 17.

The incumbent promotes employee professional development and provides coaching and mentoring to others. 

Core Competencies and Abilities

Customer Service - Delivers government services in a respectful, responsive, and solution-oriented manner.

Communication - Is always clear about what we're doing and why we're doing it.

Collaboration - Works with partners – communities, schools, faith groups, private business, and non-profit agencies – to see that services are not duplicated but rather are complimentary, aligned, and provided by the partners who can deliver the service most effectively.

Stewardship - Works proactively to make investments, guided by resident input, which will transform lives, communities, and government.

Empowerment - Works with individuals and families to affirm strengths, develop skills, restore hope, and promote self-reliance.

Resiliency - Fosters public preparedness and responds when families and communities face health and safety emergencies.

Innovation - Takes informed risks to deliver services more effectively and learns from successes and failures.

Knowledge – Knowledge of county policies, procedures, and labor contracts and the proper development and role of each. 

Knowledge of Payroll, HRIS, and Benefits laws and practices as they exist and apply to public sector human resources in Minnesota. 

Knowledge of job classification and compensation practices, systems, and processes. 

Knowledge of the procedures and practices of collective bargaining, labor contract administration, and dispute resolution.

Knowledge of supervisory practices. 

Knowledge of principles and practices of risk control and analysis related to employment law. 

Knowledge of methods and procedures of processing personnel transactions and maintaining personnel records. 

Knowledge of employee performance management, coaching, counsel, corrective action, and discipline and how they are best used amid union contracts and policy provisions. 

Knowledge of talent management best practices, emerging issues, and ways to recruit and retain talent. 

Knowledge of separate collective bargaining agreements and how to apply them appropriately and differently to situations as defined by each and the situation at hand.

Knowledge of Training and Development best practices in a multi-disciplined organization.  

Knowledge of Health and Safety needs and requirements in a multi-disciplined organization.

Abilities – Ability to analyze complex interpersonal and/or technical problems and to prepare clear and concise plans of action to address them. 

Ability to mediate conflict and bring opposing parties to resolution of issues. 

Ability to remain calm and composed in emotionally charged situations and settings. 

Ability to effectively communicate both orally and in writing, in group settings, and with individuals at all levels within and outside of the county. 

Ability to exercise empathy, respect, understanding, and active listening.

Ability to establish and maintain effective working relationships with others. 

Ability to speak, present, and interact in public arenas with composure, professionalism, and discretion. 

Ability to use MS Office software for the performance of essential duties. 

Ability to use appropriate discretion in dealing with matters of a confidential nature.

Work Environment and Physical Demands

Typical characteristics of the regular, ongoing work environment of this position requires inside work, typically in an office setting. The position is multi-task oriented and includes periods of stress when balancing multiple and varied needs/demands of services. 

Physical activities include sedentary to light work: Reaching, sitting, standing, walking, pushing, lifting, pulling, fingering, grasping, feeling, stooping, talking, hearing, seeing, and repetitive motions. Lifts and/or navigates up to 35 pounds on a routine basis in handling files and equipment necessary for performing the essential duties of the job.

SELECTION PROCESS

Selection for this position will be based on a minimum qualifications screening and rating of training and experience. Top candidates will be forwarded to hiring manager or supervisor for consideration for interview and/or additional assessments. Final selection will include a background check and approval by the County Board.