Business Information/Systems Specialist - Transformation and Enterprise Services

Job Summary

Assists multiple business units within Transformation & Enterprise Services and organization-wide impacts on behalf of Scott County in evaluating, planning, re-designing, and implementing new and existing software system solutions, primarily in the areas of Capital Investment, DWM Integration, and other systems for core administrative areas. Understands the business unit’s current business processes and procedures, software systems, and mobile deployment activities, and makes recommendations to help the units operate more efficiently and effectively. Identifies and implements ways to enhance and/or maximize existing software systems and assists business units in identifying requirements for software upgrades. Understands and runs software database reports and queries to obtain data on the county’s key performance measures and indicators for DWM. Possesses knowledge of web-based applications and provides opportunities to enhance and expand web-based customer service delivery including SCOOP/Sharepoint improvements for staff. Provides guidance in dealing with complex analysis, technical duties, operational, and capital issues related to software. Must possess skills in project management and business analysis services to continually innovate ideas for creative solutions for Scott County.

Job Description

ESSENTIAL DUITES

• Defines, designs, and implements business process improvements through the use of software system enhancements and integrations for the continued improvement of the County’s Capital Improvement Program. Serves as CIP system administrator.

• Defines, designs, and manages project implementation of new software systems; process improvements to existing systems, primarily on a county-wide basis.  

• Continues evolution of the Scott County Delivers process and interfaces to improve delivery and data. Works with multiple divisions on their data. 

• Confidential team member for the County Administrator on personal items - maintaining Sharepoint information, disciplinary issues, and data gathering as required. 

• Coordinates data collection, reviews accuracy of data, communicates with business units, and develops report formatting for publication of the Annual Performance Report.  

• Addresses and resolves end-user business needs pertaining to software-enabled business processes.

• Understands software system gaps and opportunities in the Current State Definitions (County Wide/Transformation & Enterprise Services) and leads process improvement efforts (changes) with the support of the business leads, Information Technology (IT) staff, and Quality Control Manager.

• Creates and runs database reports and queries to obtain data for county --- key performance measures and indicators.  

• Devises ways to maximize existing software business applications functionality and usability.

• Participates on work and “virtual teams” as required and put together by the county. 

• Trains end-users of the CIP. Trains end-users of enterprise-wide systems when required. Assesses training needs; provides direct training; develops resources; makes external resources available to staff. 

• Facilitates regular user group meetings with internal and external staff to identify current issues or opportunities in software systems. (CIP group – Governance and post CIP; enterprise-wide systems).

• Develops, edits, and maintains operating procedures and standards manuals as requested.

• Creates and implements test plans and cases for projects; conducts appropriate and necessary testing of software (both new and update versions).

• Conducts and leads meetings as needed to inform, get approval, and implement new functions, processes, and efficiencies with leaders in the organization.

• Must work the days and hours necessary to perform all assigned responsibilities and tasks. Must be available (especially during regular business hours or shifts) to communicate with other employees, supervisors, customers, vendors, and any other person or organization with whom interaction is required to accomplish work and employer goals.

• Performs other related duties as required or assigned.

MINIMAL QUALIFICATIONS

Equivalency of a Bachelor’s Degree in Computer Science, Business Administration, Quantitative or Statistical Analysis, or related field

Three years progressively responsible and complex business and engineering analysis experience in a medium to large government or service-industry organization.

PREFERRED QUALIFICATION(S)

Experience in project management, software administration, and process analysis and design. A reliable form of transportation for the performance of work responsibilities is required.

SUPERVISORY CONTROLS
The employee is under general supervision of the Quality Improvement Manager coordinates with the County Administrator/ER Director/CFO/CIO on certain projects. Work is reviewed through written reports, public presentations, conferences, and results achieved.

CORE COMPETENCIES AND ABILITIES

Customer Service - Delivers government services in a respectful, responsive, and solution-oriented manner.

Communication - Is always clear about what we're doing and why we're doing it.

Collaboration - Works with partners – communities, schools, faith groups, private business, and non-profit agencies – to see that services are not duplicated but rather are complimentary, aligned, and provided by the partners who can deliver the service most effectively.

Stewardship - Works proactively to make investments, guided by resident input, which will transform lives, communities, and government.

Empowerment - Works with individuals and families to affirm strengths, develop skills, restore hope, and promote self-reliance.

Resiliency - Fosters public preparedness and responds when families and communities face health and safety emergencies.

Innovation - Takes informed risks to deliver services more effectively and learns from successes and failures.

Knowledge – Knowledge of application development and/or database design/data modeling methodologies and tools utilized by the county.

Knowledge in technology and industry solutions, including office automation, data processing techniques and practices, software development methodology, and forms and records management.

Knowledge of statistical, analytical, and research concepts and methods.

Knowledge of relationships between internal and external agencies and governing entities.

Knowledge of e-business applications and/or content management systems, MS Project, Microsoft Office, Visio, and graphics software.

Abilities – Ability to work in a team environment and effectively work with both technical and functional staff.

Ability to remain flexible without losing focus on priorities, deadlines, and customer service perspective.

Ability to work under the pressure of time constraints and frequent interruptions.

Ability to evaluate and recommend new technologies to support the county business functions in the short and long term.

Ability to develop and deliver training to support implementation and adoption of new business systems.

Ability to apply systems thinking to public sector programs to try to streamline and improve processes.

Ability to gather, analyze, document, and communicate information appropriately based on project goals and audience are valuable skills.

Ability to develop and present information for routine business and project analysis; ability to express complex technical concepts effectively, both verbally and in writing.

Ability to work well with people from different disciplines with varying degrees of technical experience.

Ability to initiate and implement problem resolution, escalating issues appropriately.

Ability to work independently without close supervision.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

Typical characteristics of the regular, ongoing work environment of this position requires inside work, typically in an office setting.

Physical activities include sedentary to light work: Reaching, sitting, standing, walking, pushing, lifting, pulling, fingering, grasping, feeling, stooping, talking, hearing, seeing, and repetitive motions. Lifts and/or navigates up to 35 pounds on a routine basis in handling files and equipment necessary for performing the essential duties of the job.

SELECTION PROCESS

Selection for this position will be based on a minimum qualifications screening and rating of training and experience. Top candidates will be forwarded to hiring manager or supervisor for consideration for interview and/or additional assessments. Final selection will include a background check and approval by the County Board.