Systems Support Technician - Community Corrections

Job Summary

The Systems Support Specialist provides a variety of high-level administrative services for the Community Corrections Department, including preparing, writing, and producing reports and presentations, managing the department's internal and external websites, coordinating meetings and special events, and providing administrative support to the director and other managers. Assists in scheduling and performing information systems quality assurance and maintenance. Prepares reports and program documentation showing progress toward strategies and assists in explaining the information to stakeholders and other decision-makers. Assists with the development of data and strategic reports as they relate to performance management for all programs in the division.

Job Description

ESSENTIAL DUTIES

• Provides staff support for governmental committees; serves as a point of contact for community organizations, public agencies, foundations, and intra-county divisions.
• Develops and designs a new or revised procedural system that tracks the outcomes for our comprehensive plan, tracks our evidence based practice outcomes, and creates audit reports for management to assist in coaching staff.
• Manages the department's internal and external websites.
• Provides assistance to the director and managers with planning, research, analysis, and reporting of department projects.
• Composes correspondence from general instructions or by following knowledge of policies and procedures.
• Responds to public and client questions and concerns.
• Maintain the director's calendar; schedules meetings as appropriate.
• Develops and maintains filing systems; ensures information is available, well organized, and easily retrievable.
• Establishes CSTS computerized tracking systems to track and monitor the status of internal and external projects, issues, or requests. 
• Prepares and distributes agendas; attends meetings; takes and transcribes minutes.
• Performs general administrative duties for county and similar programs and committees.
• Performs complex word processing and excel spreadsheet functions to prepare correspondence, forms, and reports.
• Creates, proofs, and edits presentations and newsletters using PowerPoint and Publisher.
• Assists in planning meetings including reserving conference rooms and required materials and equipment, coordinating invitations and registration, arranging catering services, and making travel arrangements.
• Works the hours and/or shifts assigned and begins and ends work on time.
• Performs related duties as required or assigned.

MINIMUM QUALIFICATIONS

Requires:

High school diploma/GED and five years of related work experience ** OR
High school diploma/GED plus one year post-secondary education and three years of related work experience OR
Associate's Degree and one year of related work experience
**Related work experience MUST BE in a position involving system support, training, system administration tasks, or technical problem solving. The incumbent shall possess a valid driver's license and provide a reliable means of transportation for the performance of work responsibilities.

SUPERVISORY CONTROLS

The employee is under general guidance and direction from the Community Corrections Director. With considerable allowance for independent judgment, work is performed according to established procedures and supervisor consultation for difficult or unusual problems as they occur. Work is reviewed for accuracy and quality through observation, examination of records and reports generated, and meetings.

CORE COMPETENCIES AND ABILITIES

• Customer Service - Delivers government services in a respectful, responsive, and solution-oriented manner.
• Communication - Is always clear about what we're doing and why we're doing it.
• Collaboration - Works with partners – communities, schools, faith groups, private business, and non-profit agencies – to see that services are not duplicated but rather are complimentary, aligned, and provided by the partners who can deliver the service most effectively.
• Stewardship - Works proactively to make investments, guided by resident input, which will transform lives, communities, and government.
• Empowerment - Works with individuals and families to affirm strengths, develop skills, restore hope, and promote self-reliance.
• Resiliency - Fosters public preparedness and responds when families and communities face health and safety emergencies.
• Innovation - Takes informed risks to deliver services more effectively and learns from successes and failures.
• Knowledge - Knowledge in technology and industry solutions including office automation, best practices, software development methodology, forms, and records management.
• Knowledge of relationships between internal and external agencies and governing entities.
• Knowledge of records management, systems documentation, and forms control.
• Knowledge of various software packages including spreadsheets and graphics.
• Knowledge of project coordination and implementation.
• Knowledge and understanding of and respect for the diversity of customers, coworkers, and supervisors, including individuals with a disability or whose first language may be other than English.
• Ability to work in a team environment and effectively work with both technical and functional staff.
• Ability to remain flexible without losing focus on priorities, deadlines, and customer service perspective.
• Ability to work under the pressure of time constraints and frequent interruptions.
• Ability to evaluate and recommend new processes or solutions to support the county business functions in the short and long term.
• Ability to apply systems thinking to public sector programs to try to streamline and improve processes.
• Ability to develop and present information for routine business and project analysis; ability to express complex technical concepts effectively, both verbally and in writing.
• Ability to work well with people from different disciplines with varying degrees of technical experience.
• Ability to initiate and implement problem resolution, escalating issues appropriately.
• Ability to make independent decisions concerning choice of procedures to follow.
• Ability to provide technical assistance to others through trouble-shooting and problem-solving.
• Ability to analyze system(s) functions and recommend new work processes when necessary.
• Ability to maintain complex technical records and prepare reports from such records.
• Ability to deal tactfully and efficiently with all levels of staff, vendors, and other system(s) users.
• Ability to apply basic research and statistical skills in the preparation of reports; ability to review and correct written and numerical reports, accounts, forms, and other documents.
• Ability to work without close supervision.
• Ability to train others in use of systems and software.
• Ability to communicate effectively, both orally and in writing.
• Ability to speak, present, and interact in public arenas with composure, professionalism, and discretion.
• Ability to use MS Office software for the performance of essential duties.
• Ability to use appropriate discretion in dealing with matters of a confidential nature.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

Typical characteristics of the regular, ongoing work environment of this position requires inside work, typically in an office setting. The position is multi-task oriented and includes periods of stress when balancing multiple and varied needs/demands of services.

Physical activities include sedentary to light work: Reaching, sitting, standing, walking, pushing, lifting, pulling, fingering, grasping, feeling, stooping, talking, hearing, seeing, and repetitive motions. Lifts and/or navigates up to 35 pounds on a routine basis in handling files and equipment necessary for performing the essential duties of the job.

SELECTION PROCESS

Selection for this position will be based on a minimum qualifications screening and rating of training and experience. Top candidates will be forwarded to hiring manager or supervisor for consideration for interview and/or additional assessments. Final selection will include a background check and approval by the County Board.