Project Manager

• Identifies project stakeholders and their needs and expectations; assembles a project team; prioritizes demands; establishes a clear set of project goals.
• Works with and manages the creation of project charter, detailed requirements, RFP, status reports, log templates on issues, risks, communication etc, detailed work breakdown structure, process and interface lists, project management plans, statements of work, project timelines, implementation plans, test plans including writing test scripts, training documents, and closure reports.
• Determines type, quantity, and quality of resources required; locates resources and establishes resource schedule.
• Sequences activities to meet delivery dates and to produce a detailed project schedule.
• Determines budget and creates financial plan; defines quality expectations and targets; identifies techniques for quality control and develops a quality plan; maps risks, identifies contingency actions, and develops risk plan.
• Clarifies completion criteria for each deliverable and develops acceptance plan.
• Develops a communication strategy with stakeholders and establishes a communication plan. 

Executes projects:

• Implements, monitors, and controls project plans to build deliverables.
• Manages timelines and project costs; tracks and monitors procurement.
• Manages risks to assure and control quality outputs and outcomes.
• Suggests and implements modifications to project scope, deliverables, timelines, and resources only as deemed appropriate with the approval of Governance.
• Manages and ensures deliverables meet contract requirements.
• Manages, tracks, and ensures process changes, efficiency gains, and full system utilization from team members is attained.
• Prepares and presents status reports to stakeholders; supports and directs the project team.

Documents and closes projects:

• Ensures project completion criteria have been met and obtains stakeholder approval for final deliverables.
• Presents final project report and ensures project has been properly documented.
• Conducts project review, evaluating performance against defined project goals; releases project resources when final.
• Ensures that project deliverables include pre and post measurable outcome data as defined within project scope.

Requires equivalency of Bachelor's Degree (MBA preferred) and 6 years of project management experience managing increasingly complex systems and application implementations. Experience in government organizations is helpful. Experience with ServiceNow is beneficial. High level understanding of technical languages and infrastructure preferred. Certification as a Project Management Professional and at the ITIL Foundation Level strongly preferred. Project Management Professional Certification must be attained within 2 years of employment if not currently certified. A reliable form of transportation for the performance of work responsibilities is required.

This employee is under the general guidance and direction from the Project Portfolio Manager. Most day-to-day work is done with wide latitude for independence and discretion requiring considerable understanding of complex issues and best practices in project management. The employee communicates with all levels of management and staff within the county and assists with the strategic direction of their assigned projects, expenditures, and the quality level of customer service. Decisions made have a significant impact on the county or on large functional areas over multi-year, multi-phased projects and end-user adoption of enhanced or replaced systems: process re-design and automation, technology investments, project scope, staffing levels, and cost of business operations. Decisions in project design and execution can significantly impact the County's cost of doing business while living with the project deliverables.

The employee promotes employee professional development and provides coaching and mentoring to others.

Customer Service - Delivers government services in a respectful, responsive, and solution-oriented manner.

Communication - Is always clear about what we're doing and why we're doing it.

Collaboration - Works with partners – communities, schools, faith groups, private business, and non-profit agencies – to see that services are not duplicated but rather are complimentary, aligned, and provided by the partners who can deliver the service most effectively.

Stewardship - Works proactively to make investments, guided by resident input, which will transform lives, communities, and government.

Empowerment - Works with individuals and families to affirm strengths, develop skills, restore hope, and promote self-reliance.

Resiliency - Fosters public preparedness and responds when families and communities face health and safety emergencies.

Innovation - Takes informed risks to deliver services more effectively and learns from successes and failures.

Knowledge – Knowledge of best practices in project management methodologies and expertise in use of accepted industry tools to plan, direct, evaluate, and control project performance including issue resolution and risk mitigation strategies.

Knowledge of capabilities and limitations of data processing equipment.

Knowledge in systems design, architecture, implementation, and technology standards.

Knowledge of e-business applications, content management systems, use of electronic forms and automated work flow, business intelligence reporting using KPIs and metrics.

Knowledge of techniques and analytics to provide detailed financial analysis and reports associated with the project, considering both value and economic business drivers for the business unit and the county as a whole.

Abilities – Ability to manage multiple challenges and problems in delegating work; promote and ensure effective teamwork; manage change over the course of the project; and, provide leadership and quality customer service.

Ability to pro-actively engage present and future stakeholders in design, priority setting, and implementation; build coalitions among the various stakeholders; negotiate authority to move the project forward.

Ability to create a sense of belonging and ownership among team members; assemble a team with the right mix of skills; coach and motivate team members; delegate responsibility; and, promote mutual support and interaction.

Ability to consult and provide advice, facilitate discussion and resolve conflict; establish trust; build and use cross- functional relationships to accomplish work objectives.

Ability to demonstrate superior inter-personal skills, conflict resolution, and negotiating skills.

Ability to handle broad-based, often complex, communication for internal and external audiences and create a forum and format for ongoing open communication within functional area or among departments.

Ability to defuse emotionally charged situations and use them to constructively build greater commitment to the project's end goals.

Ability to synthesize complex or diverse information; uses intuition and experience to complement data, designs work flows, and procedures.

Ability to adapt to changes in the work environment; manage competing demands; change approach or method to best fit the situation; effectively deal with frequent change, delays, ambiguity, or unexpected events.

Ability to use appropriate discretion in dealing with matters of a confidential nature.

Typical characteristics of the regular, ongoing work environment of this position requires inside work, typically in an office setting. Evening and weekend hours may be required based on project, services, and systems demands. The position is extremely multi-task oriented and includes periods of stress when balancing the needs/demands of service.

Physical activities include sedentary to light work: Reaching, sitting, standing, walking, pushing, lifting, pulling, fingering, grasping, feeling, stooping, talking, hearing, seeing, and repetitive motions. Lifts and/or navigates up to 35 pounds on a routine basis in handling files and equipment necessary for performing the essential duties of the job. Some work related travel is required to navigate between County Buildings and to attend meetings and training classes.