Librarian

Job Summary

Provides information services; oversees a specific branch or program function in the library; pursues opportunities for community collaboration; plans, coordinates, and delivers library programs, services, and/or projects. Primary responsibilities fulfilled at various service points, including information desks and circulation desks; May make work assignments to library associates, aides, and volunteers.

Job Description

Welcomes customers to the library, assessing customer needs, and connecting customers with appropriate resources and staff; answering directional and informational questions; providing information services, including research assistance, readers' advisory, chat reference, and instruction.

Plans, delivers, and/or monitors programs, including early literacy classes; markets and promotes programs throughout the library system; and supports outreach to the community, including Readmobile visits.

Assists customers with library accounts and materials, including processing account applications; verifying account information; checking materials in and out; renewing materials; placing holds and interlibrary loan requests; sorting and shelving materials; accepting payment and making change; and responding to customer concerns and disputes.

Assists customers through various aspects of using the library, including accessing library materials, public access catalog, Internet stations, printers, copiers, self-checkout, etc.; reserving meeting rooms; scheduling curbside appointments; faxing and scanning documents; instructing customers in the use of print electronic resources; and troubleshooting equipment problems.

Navigates change, especially technology, and develops skills with new technology.



Markets and promotes library programs and services through the use of displays, digital marketing, and conversations with customers; and works with in coordination with the Library Technology Manager to create promotional materials including social media for in-house programming. 



Provides work direction to staff and volunteers; serves as lead worker in the absence of the Branch Manager. 



Responds to complaints and problems as they arise; refers to supervisor as needed. 



Performs customer account tasks that may include account registration, circulation functions, placing holds and interlibrary loan requests, and accepting payment and making change. 



May support and train new hires, substitutes, and volunteers as directed. 



May represent library at county, city, school, and/or community events. 



Works in all branches of the Library system as the needs of service dictate. 



Participates in job-related meetings, events, and training. 



Works the hours and/or shifts assigned and begins and ends work on time.



Performs other related duties as required or assigned.  

Minimum Qualifications
Requires equivalency of a Bachelor's Degree and two years’ experience working in a library setting. A reliable form of transportation for the performance of work responsibilities is required.

Supervisory Controls
The employee is under general guidance and direction from a director or supervisor.  Work is checked through periodic reports and conferences.

Core Competencies and Abilities
Customer Service - Delivers government services in a respectful, responsive, and solution-oriented manner.

Communication - Is always clear about what we're doing and why we're doing it.

Collaboration - Works with partners – communities, schools, faith groups, private business, and non-profit agencies – to see that services are not duplicated but rather are complimentary, aligned, and provided by the partners who can deliver the service most effectively.

Stewardship - Works proactively to make investments, guided by resident input, which will transform lives, communities, and government.

Empowerment - Works with individuals and families to affirm strengths, develop skills, restore hope, and promote self-reliance.

Resiliency - Fosters public preparedness and responds when families and communities face health and safety emergencies.

Innovation - Takes informed risks to deliver services more effectively and learns from successes and failures.

Knowledge - Working knowledge of library principles, methods, materials, and practices as required through experience.  



Knowledge of reader interests and of book titles and authors.  



Knowledge of safety and loss control programs and the ability to apply that knowledge to ensure a safe and healthy working environment that will minimize hazards or risks that could result in personal injury or illness and/or property damage.   



Skilled in operating computer and equipment that is related to the position. 

 

Ability to take work direction from others.   



Ability to listen and understand the needs of the customer.

Ability to plan, organize, assign and direct the work of others. 

Ability to establish and maintain effective working relationships with employees, peers, and the general public.  

Ability to explain library policies and procedures to the general public and employees.  

Ability to deal effectively and courteously with general public and their service requests.  

Ability to determine when it is appropriate to refer questions, problems, or issues to supervisor.  

Ability to remove, replace, position, and order books and other library materials.

Work Environment and Physical Demands
Typical characteristics of the regular, ongoing work environment of this position requires inside work, typically in a library setting. As a public gathering place, the library has a diverse customer base and is multi-task oriented in the services it both offers and has requested of it.

Physical activities include sedentary to light work: Reaching, sitting, standing, walking, pushing, lifting, pulling, fingering, grasping, feeling, stooping, talking, hearing, seeing, and repetitive motions. Lifts and/or navigates up to 35 pounds on a routine basis in handling files, materials, and equipment necessary for performing the essential duties of the job.